Research Questionnaire — Nyaradzo Funeral Services

Section A: General Background

This section does not ask for your name, job title or department. Questions only ask about your general level of experience and involvement with the accounting systems.

1. How many years have you worked at Nyaradzo Funeral Services? *

Less than 1 year 1 to 3 years 4 to 6 years More than 6 years

2. Were you already working at Nyaradzo Funeral Services before the migration from Sage Evolution to Microsoft Dynamics took place? *

Yes No

3. Did you use Sage Evolution as part of your regular work before the migration? *

Yes, I used it every day Yes, I used it occasionally No, I did not use it

4. How would you describe your general level of experience with accounting or financial systems? *

Very experienced — I have worked extensively with accounting systems Fairly experienced — I have a reasonable working knowledge of accounting systems Somewhat experienced — I have basic knowledge but still learning Limited experience — I mainly follow instructions given to me

5. Did you receive any formal training on Microsoft Dynamics before or during the migration? *

Yes, I received full training that covered everything I needed Yes, I received some training, but it did not cover everything I needed No, I did not receive any training

Section B: Reasons for the Migration

Please answer based on what you personally saw or experienced at the time.

6. Which of the following were reasons why the organisation migrated to Microsoft Dynamics? (Tick all that apply) *

Sage Evolution could only work with one currency, which was a problem in Zimbabwe's multi-currency environment Sage Evolution's reporting features were not strong enough for an organisation of Nyaradzo Funeral Services' size The organisation was growing and needed a more capable system to keep up Management needed access to real-time financial data without delays Sage Evolution did not connect well with other systems being used in the organisation Too much manual work was involved in producing reports using Sage Evolution It was a strategic decision made by senior management Other — please specify below

7. Before the migration, how well did Sage Evolution meet the financial reporting needs of Nyaradzo Funeral Services? *

Very well — it fully met the organisation's needs Fairly well — it worked for most things but had some limitations Poorly — it had significant problems that affected reporting Very poorly — it caused major difficulties on a regular basis

8. In your own words, what do you think was the single biggest limitation of Sage Evolution that made migration necessary?

Section C: Timeliness of Financial Reporting

For each statement below, please tick the box that best matches your experience.

Rating scale: 1 = Strongly Disagree 2 = Disagree 3 = Neutral 4 = Agree 5 = Strongly Agree

C1. Reporting speed

Statement	1	2	3	4	5

C1a. Before the migration, roughly how many working days did it typically take to complete the monthly financial report? *

Less than 5 days 5 to 7 days 8 to 11 days 12 to 15 days More than 15 days

C1b. After the migration, roughly how many working days does it typically take to complete the monthly financial report now? *

Less than 5 days 5 to 7 days 8 to 11 days 12 to 15 days More than 15 days

C2. Deadline compliance

Statement	1	2	3	4	5

Section D: Your Experience of Microsoft Dynamics

This section is about your personal experience of using Microsoft Dynamics in your day-to-day work.

Rating scale: 1 = Strongly Disagree 2 = Disagree 3 = Neutral 4 = Agree 5 = Strongly Agree

D1. Usefulness and work performance

Statement	1	2	3	4	5

D2. Challenges experienced

Please tick any challenges you personally experienced during or after the migration. (Tick all that apply)

The system felt too complex and I struggled to navigate it at first The training I received was not enough to help me use all the features I needed Some historical financial data from Sage Evolution did not transfer across correctly and required manual correction I found it difficult to let go of familiar Sage Evolution processes and adjust to the new system The computers or internet connection at the office were not reliable enough to support the new system properly I did not experience any major difficulties Other — please describe below

D3. Of the challenges you ticked above, which one had the greatest impact on your work? Please describe briefly.

Section E: Accuracy and Data Integrity

Please answer based on what you have personally seen or noticed in your work.

E1. Before the migration, on average, how many errors or corrections were typically found in the monthly financial report? *

None or very few (0 to 2 errors) A few (3 to 5 errors) Several (6 to 9 errors) Many (10 or more errors)

E2. After the migration, on average, how many errors or corrections are typically found in the monthly financial report now? *

None or very few (0 to 2 errors) A few (3 to 5 errors) Several (6 to 9 errors) Many (10 or more errors)

E3. Comparative accuracy ratings

Rate each aspect before and after migration. Scale: 1 = Very Poor / Very Slow / Very Low 5 = Very Good / Very Fast / Very High

Aspect of financial reporting	Before migration (rate 1-5)	After migration (rate 1-5)	Improved?

E4. Accuracy statements

Rating scale: 1 = Strongly Disagree 2 = Disagree 3 = Neutral 4 = Agree 5 = Strongly Agree

Statement	1	2	3	4	5

Section F: System Integration and IT Infrastructure

This section is about how well Microsoft Dynamics works alongside the other systems used at Nyaradzo Funeral Services.

Rating scale: 1 = Strongly Disagree 2 = Disagree 3 = Neutral 4 = Agree 5 = Strongly Agree

Statement	1	2	3	4	5

Section G: Your Views and Suggestions

Please write in your own words. A few sentences is fine. What matters is your honest experience.

G1. In your opinion, what is the biggest improvement in financial reporting that has come from moving to Microsoft Dynamics? Please explain why you feel that way.

G2. Were there any financial reporting tasks that felt easier or more straightforward in Sage Evolution than they do now in Microsoft Dynamics? If so, please describe what those tasks were.

G3. What training, support or changes do you think would help staff get more out of Microsoft Dynamics at Nyaradzo Funeral Services going forward?

The Impact of Accounting Software Migration on Financial Reporting Efficiency